Resume

Work
Experience

2021-2023

Redesigned information architecture and user interface for the MATC Program website.
Conducted usability research—personas & usability tests, both in-person and remote.
Assisted the Program Director with program recruitment, increasing enrollment by 72% between 2021 & 2022.
Assisted the Program Director with incoming questions from prospective students.

Summer 2022

Conducted interviews across functional teams to map visual flows of team communication.
Developed a core team and workflow cadence to align financial reporting deliverables.
Built out a repeatable data collection tool and data visualization dashboard.
Presented findings and outcomes to high-level company executives.

Spring 2022

Researched and wrote book reviews for a professional technical writing publication.
Online content creation.
Reviewed, edited, and revised peer writing.

2011 - 2021

Managed 135-on-demand air carrier operational logistics in Afghanistan and Africa.
Developed daily standard operating procedures on a forward operating base during in-country startup.
Streamlined flight schedules to increase productivity while adhering to Flight Aviation Regulations.
Increased government contractual completion obligations from 75% to 90% or more in the first year.
Researched and disseminated federal aviation administration regulatory language.

2021-2023

2019-2021

2015

2007